Frequently Asked Questions…

One of the many things that make Storage Rentals of America in West Liberty / Morgan County Kentucky the very best solution for your storage needs is our commitment to answering your questions. We encourage you to call our toll-free telephone number (800) 457-5678 to have all of your questions answered first-hand by one of our friendly and helpful customer service representatives. You can also read our FAQ’s to see if your questions are answered there. Here are a few of the Frequently Asked Questions we receive:

When can I move in?-

You can move into your new storage unit immediately after you have talked with one of our friendly customer service representatives. All you have to do is call our toll-free telephone number (800) 457-5678 or stop by the office at one of our facilities.

When do I have to pay?-

You have 24 hours to drop by the office to sign your rental agreement and pay your first month rent.

How do I pay?-

You can pay your monthly rent in person, by mail or by credit card through our toll-free telephone (800) 457-5678.

Do I have to pay a deposit?

No. There is no deposit to pay and there are no credit checks to be performed.

What do I have to sign?-

We ask you to sign a simple one-page lease agreement.

What are the office hours?-

Office hours vary at each location. Click HERE to visit our Locations Page for contact information.

What happens if I am late with my rent payment?-

There is a $10.00 late fee for past due rent payments.

Is there a long-term contract?-

No. All rentals are on a month-to-month basis with a one-month minimum rental term

When can I have access to my storage unit?-

Access hours vary with each location. Click HERE to visit our Locations Page for contact information needed to check the access hours at each of our locations.

Are there things that I am not allowed to store in my unit?-

Yes. You are not allowed to store flammable materials, illegal substances, hazardous, toxic, combustive or dangerous materials. No animals.

Can I pay with a credit/debit card?-

Yes. All you have to do is call our toll-free telephone number (800) 457-5678.

Can I switch to a larger or smaller unit later on?-

Absolutely! You can transfer to a larger or smaller unit by simply signing a unit transfer agreement.

Is there a contract to sign?-

Yes. There is a simple one-page rental agreement to sign. It explains your responsibilities and it tells your unit number and our rules and regulations.

Where can I make my payments?-

You can make your payments at our on-site office, by mail or by telephone using a credit or debit card.

Are my belongings insured?-

No. You are responsible for securing any insurance that you may deem necessary.